When a concertina comes in, I go through the entire instrument.
I make a list of what needs to be done, what could be done and then any other customisable options such as tuning and action.
I will give a full assessment to the owner and a quote will be given for the work to be carried out. Payment for the work must be received before or on collection in full.
I make notes about every concertina that passes through my hands and all work is guaranteed for 3 years subject to continued ownership, and the concertina not being mistreated.
Any defective parts or workmanship will be repaired free of charge by me, however in such a case the customer is required to deliver the concertina back to me.
Instrument insurance is the responsibility of the concertina owner, I cannot be held responsible for theft, loss or damage howsoever it may be caused.